A helping hand

A helping hand

This page contains information:

  • about help that is available during the current crisis.
  • about staying home, protecting the NHS, and saving lives.
  • for those at increased risk of severe illness from Coronavirus.
  • about volunteering.

Support and Advice: Citizens Advice Wirral

Citizens Advice Wirral are pleased to continue to deliver information and advice to Wirral residents.

Their Ask Us Wirral information and advice service is being delivered by phone or email and includes specialist benefits, debt and housing advice. 

To access Ask Us Wirral phone 0300 33 00 111 Please note the phone lines are likely to be busy and you may need to leave a message and their team can get back to you.

If you can’t get through on their local number, you can try national Citizens Advice number 03444 111 444

You can also fill out their webform at www.askuswirral.org.uk/enquiry-webform

For Information about sick pay, your rights if you are off sick, self-isolating or home working and other useful information about what Coronavirus what it means to you, go to www.citizensadvice.org.uk/health/coronavirus-what-it-means-for-you/

If you have now become unemployed or are self-employed but your income has dropped please call their Help to Claim team on 0800 144 8 444

Their Social Prescribers will continue to provide wellbeing support over the phone and by email (not shopping/picking up prescriptions). To access support from their Social Prescribers email social@citizensadvicewirral.org.uk – details above.

Their Hubs are not open. If you need a foodbank voucher please call their Ask Us Wirral service on 0300 33 00 111 and they will send one to you by post.

Please regularly check their website www.citizensadvicewirral.org.uk for further information.   

Stay home, protect the NHS and save lives

The Archbishops and Diocesan Bishops of the Church of England have reaffirmed their teaching that we are called as Christians to go the extra mile in heeding the Government’s call for us to stay at home, protect the NHS and save lives.

The Government is urging that we should only leave the house for very limited purposes:

  • shopping for food and medicine, which must be as infrequent as possible.
  • one form of exercise a day, alone or with members of our household.
  • medical needs, to void or escape risk of injury or harm, or to provide care or to help a vulnerable person.
  • travelling for work purposes, but only where we cannot work from home.

The Government is urging that we ought to see these reasons as exceptions. Even when doing these activities, we should be minimising time spent outside of our home and ensuring we are two metres apart from anyone outside of our household.

Guidance for those at increased risk of severe illness from coronavirus

Guidance for those at increased risk of severe illness from coronavirus can be found on the gov.uk website. To access it, click here.


A number of people from our worshiping community have already been in touch with us to say that they want to volunteer to help with humanitarian aid in our communities. To join them, see the information below.

There are lots of ways to get involved and help those who are most in need at this challenging time.

NHS England advises, to comply with the UK’s current ‘Stay at Home’ rules, you can only volunteer to carry out those tasks which involve leaving your home if you fulfil ALL of the conditions below:

  • You are well and have no symptoms like a cough or high temperature and neither does anybody in your household
  • You are under 70
  • You are not pregnant
  • You do not have any long-term health conditions that make you vulnerable to coronavirus

If you’d like to help, there are lots of options. Among these are: